Soothing pain points in patient monitoring techniques, technologies

“There are two main challenges that clinicians are dealing with that converge to create an opportunity to streamline patient monitoring workflows,” Paine told Healthcare Purchasing News. “The first is that collecting and documenting vital signs data can be a burden on the care team. The process is manual, takes extra time and is prone to transcription errors. Manually collecting vitals data also can result in delays or limitations to the information available to the broader care team. 

“The second challenge is that the healthcare environment is more challenging,” he continued, “with a shortage of nursing and patient care technicians and higher patient volumes, with patients who are sicker than before – clinicians on medical/surgical floors are commonly caring for up to 10 patients during their shift. There is an opportunity here for automation, to help direct nursing and technician resources to direct patient care, where they can have the greatest impact to meet the facility’s quality goals.” 

Caretaker Medical recognizes at least three challenges affecting clinicians when it comes to patient monitoring techniques and technologies, according to Johnny Mann, vice president, Sales & Marketing. 

The first involves nursing shortages. “Many healthcare facilities experience a shortage of qualified nursing staff, which can affect the frequency and accuracy of patient monitoring,” Mann noted. “This shortage may result in delayed responses to alarms and patient emergencies.” 

This can lead to the second, which is alarm fatigue. “Traditional monitoring systems may generate numerous false alarms, leading to alarm fatigue among clinicians,” he said. “When clinicians become desensitized to alarms due to excessive false alerts, they might miss genuinely critical alarms.” 

Access to real-time data rounds out the trio. “Clinicians need real-time access to patient data to make informed decisions promptly,” Mann insisted. “If the monitoring systems are not equipped with wireless connectivity or continuous monitoring capabilities, it may lead to delays in identifying critical changes in a patient's condition.” 

“The challenges clinicians experience with patient monitoring technologies in these types of high-acuity environments center around the ability to understand when to escalate and when it’s safe to de-escalate care, as well as achieve the elusive balance between individualized and standardized care across a unit,” he noted. “This is due to the data overload from numerous patient monitoring devices, difficulties in achieving a unified view of the patient condition among the care team, and the cognitive burden it places on care team members to interpret the data vs. being more immediately actionable. 

“Any clinician would tell you that you can't make a decision on a single data point or parameter, which is often the extent of what’s provided from conventional hardware-based monitoring,” Butler continued. “You need to understand the context, evolution and interactions of multiple parameters, which is what the right software platform can provide.” 

Michael Casamassa, vice president, Solutions, Henry Schein Medical, recognizes the balancing and juggling acts clinicians face.

“Many clinicians are concerned about capacity and effectively managing their highest risk patients between visits,” he indicated. “While busy taking care of patients in the office and trying to manage patients’ complex needs and care coordination out of the office, clinicians can be overwhelmed.” 

That’s why clinicians need to carefully assess their remote patient monitoring (RPM) capabilities and connectivity, according to Casamassa. 

“It is important to note that some RPM platforms are standalone and are not integrated with the clinician’s electric medical record (EMR),” he said. “Practitioners may not want to work in multiple systems to collect, collate and analyze information that should be readily available in their EMR, so it is recommended to use a single platform versus multiple to manage a patient population. To best utilize these or other RPM platforms, it is important that information can be collected, collated and analyzed through an EMR. This information should also be contextualized or associated with other critical information, such as demographics, medications, lab values etc.” 

Casamassa references a clinical study, titled “Reducing Physicians’ Cognitive Load During Chart Review: A Problem-Oriented Summary of the Patient Electronic Record,” as an indicator. (See https://pubmed.ncbi.nlm.nih.gov/35308927/#full-view-affiliation-1) 

“Studies have shown that when data is presented in a disease-centric view and contextualized with other critical information, it can help reduce cognitive fatigue,” he noted. “This is relevant to RPM because clinicians need the clinical context in order to interpret and act on the RPM data. Given the current staffing shortage with both primary care providers and nurses, clinicians recognize the need to leverage technology to effectively manage multiple patients at a time.” 

Casamassa cites other clinician concerns that revolve around patient onboarding, patient compliance, device management and reimbursement – specifically how to maximize payments or incentives within fee-for-service (FFS) or value-based care (VBC) models for which Henry Schein’s RPM platforms support both, he added.

Paul Drysch, CEO, PreAct Technologies, which makes a discreet LIDAR-based, software-analyzing monitoring system of patient movement, points to multiple interrelated factors that can prevent face-to-face contact.

“First, the staffing shortages and cost constraints limit the frequency of patient visits by staff,” Drysch said. “That leaves patients unattended for long periods of time. Having a device that can immediately alert the staff of a patient fall, unauthorized visitors, violent behavior or the patient leaving the room is critical. And it needs to be done in an inexpensive and unobtrusive way. No one wants to wear lots of sensors, nor do they want a camera in their room invading their privacy.”

Supply Chain’s role 

Patient monitoring technology company executives concur that supply chain managers can and should help clinicians surpass the short-term operational hurdles they face so that they don’t morph into long-term challenges. 

For Baxter’s Paine, the answer rests in assembling a team and reverse-engineering the process.

“Supply chain leaders can help by bringing together a cross-functional team – commonly stakeholders from clinical, IT, informatics and biomedical engineering – to identify the best opportunities to streamline monitoring workflows,” he said. “It starts by looking at the process, starting from the first point of contact in the emergency department up to the medical/surgical floors and following the patient throughout their care journey. Supply chain leaders are well equipped to spot the areas of inefficiencies and work with the clinical team to find where monitoring automation can remove manual tasks and information delays that can occur in every department in the hospital. 

“The other focus area for supply chain leaders is to work closely with IT to develop a ‘connectivity first’ mindset,” Paine continued. “Sometimes, we see connectivity fall to the bottom of the priority list. The real efficiencies in patient monitoring come when the monitor is connected to the hospital EHR, care communications platforms and other clinical applications. Once connectivity is prioritized, it opens up a variety of untapped potential for automation and analytics.” 

Caretaker Medical’s Mann recognizes that supply chain can play a crucial role in assisting clinicians in two key areas. 

The first is technology selection. “Supply chain partners can ensure that cutting-edge technologies are readily available and accessible to healthcare facilities,” he said. “This includes selecting robust and user-friendly devices that can seamlessly integrate with existing systems.” 

The second is continuous improvement. “By fostering a collaborative relationship, the supply chain can facilitate feedback loops between clinicians and Caretaker Medical,” Mann indicated. “This feedback can be used to make continuous improvements, addressing any pain points and refining features for optimal usability.” 

Travel plays a key role, too, Mann insists, primarily conferences and trade shows to visit technology exhibitors together. 

“Supply Chain, along with clinical nursing, should attend conferences and trade shows to evaluate emerging patient monitoring technologies,” he recommended. “By participating in conferences, value analysis can gather broad based information and make informed decisions that not only meet immediate needs but also contribute to improving patient outcomes, enhancing clinician efficiency and optimizing resource utilization in the years to come.” 

Mann advises clinicians to partner with supply chain and value analysis to collaborate on exploration, sourcing and selection so that they can learn from each other. 

“At Caretaker Medical, we are partnering with hospitals where Supply Chain and clinical nursing are already working hand in hand, and have recognized the mutual benefits of collaboration,” he noted. “Working closely with clinical nursing allows Supply Chain to gain crucial insights into the frontline needs of healthcare professionals and patients. Through this collaboration, they can pinpoint areas that require improvement and find technology solutions that best meet their evolving needs.” 

Etiometry’s Butler offers a blunt assessment of the motivation behind contemporary patient monitoring technology, one critically tied to the perspective of the customer. 

“The bottom line is that patient monitoring technology needs to address the realities of a stressful, often short-staffed environment with high turnover,” he said. “If it doesn’t make the clinician workflow easier, it won’t be used.” 

The Etiometry platform was built by clinicians for clinicians more than a decade ago to specifically address challenges in patient monitoring technology within critical care, according to Butler. 

“Initially, the data overload issue was addressed by aggregating all available patient data from monitors, the EHR, etc., onto one screen to inform efficient treatment decisions,” he continued. “This more easily enables the care team to share a mental model in terms of the patient condition, which allows for a more consistent care strategy throughout their ICU stay. As a data driven storyboard, the platform allows individual clinicians to back up their gut feeling and advocate for their patients to the broader care team, acting as a tool for objective communication.” 

Clinicians need to determine whether the patient monitoring devices they’re using are more tuned to research than active caregiving, Butler indicates. 

“Many data aggregation solutions are built to pull up data retrospectively for research or quality – and not to aid in decisions at the bedside,” he said. “Make sure the software you choose is accessible at the bedside, remotely and within an ICU command center. Accessibility of the platform to the staff, regardless of where they are when they need access to the data, is critical as care decisions can be made anywhere and anytime throughout the course of a shift. Of course, on the topic of research and quality, make sure the data and insights from the data are easily available for research and quality improvement staff.” 

Supply chain must contribute to the process of assisting clinicians – critical care and others – in this process. 

“It’s a good idea for supply chain leaders to ask if there are outcomes data to back up any clinical intelligence technology in consideration,” Butler suggested. “For instance, Etiometry has supported more than 120 research projects. There are also clinical data that support the Etiometry’s use to improve care delivery, including reduction ICU liberation measures, such as reduction in ventilation time and medication exposure. If you’re seeking a company providing care solutions through software, it’s imperative to work hand-in-hand as partners to ICU leadership to achieve the most pressing care initiatives.” 

Butler encourages healthcare organizations to expand participation beyond supply chain and into the C-suite. 

“Buy-in expands when you appeal to quality leaders and the C-suite,” he insisted. “Both groups would appreciate if your purchasing decisions helped to decrease readmissions and length of stay, for instance. C-suite will also want to understand any [return-on-investment]. Our sales team shares estimates on savings and, even revenue opportunities, by utilizing Etiometry platform. When you add up reduced length of stay or time on ventilation, avoiding complications, along with the revenue opportunity from increased throughput – it’s quite compelling.” 

Henry Schein’s Casamassa encourages supply chain participation first and foremost. 

“For supply chain personnel – the short answer is – get involved early in the procurement process,” he said. “RPM is representative of future solutions that straddle the line between being a product and a solution. With RPM, there are three main components of a comprehensive platform including devices, software and outsourced clinical monitoring. As a result, supply chain personnel needs to have a seat at the table and engage early in the identification and selection process of RPM companies and devices.” 

Still, PreAct’s Drysch questions supply chain involvement. 

“[I’m] not sure that it’s the supply chain that can help, but technology vendors like PreAct have low-cost systems that [monitor patients]. It’s done using LIDAR and it is GDPR-compliant [General Data Protection Regulation] so there is no creepiness factor in the solution,” he added.