On April 18, from noon to 1 p.m. ET, the Agency for Healthcare Research and Quality will host a webcast that focuses on a study using nurse care coordination to improve the patient experience with primary care. Speakers will discuss how implementing creative ideas helped to improve patient-care experiences, the organizational challenges they bring and how to address them.
Speakers include Caren Ginsberg, Ph.D., CPXP, AHRQ; Ingrid Nembhard, Ph.D., M.S., Fishman Family President’s Distinguished Professor, Associate Professor of Health Care Management, The Wharton School - University of Pennsylvania; Yuna Lee, Ph.D., M.P.H., Assistant Professor, Department of Health Policy and Management, Columbia University Mailman School of Public Health; and Susan Edgman-Levitan, P.A., John D. Stoeckle for Primary Care Innovation, Boston, Massachusetts (Moderator).
Lorin Smith from the Office of Communications at AHRQ provided HPN with some details of what attendees can expect.
“Ingrid Nembhard and Yuna Lee will provide an overview of why care coordination is important and how new, creative ideas are needed to improve patient experiences,” he said. “They then discuss nurse care coordination as a potential solution and provide a summary of their study using the Clinician and Group CAHPS survey to measure patient experience at Community Health Center, Inc." Lorin said CHC added this new role for all their nurses and that an added care coordination role by nurses showed “modest improvements in patient-reported care experiences and that it holds promise.”
Attendees will also learn about what makes creative ideas viable and how nurses encourage staff to adopt them. “They focus on the challenges of embracing creative ideas and why staff are a good source for creative ideas,” Lorin said, noting that the issue is not related to the work AHRQ has done on response rates and survey mode administration.
Register for the webcast here or contact the CAHPS User Network at [email protected] or 1-800-492-9261.
