AI solution to improve patient satisfaction, boost efficiency; reduce burnout and costs

Olive, the company that said in a news release that it was first to introduce healthcare’s first digital employee, has joined forces with Clinc, another trailblazer in artificial intelligence (AI), to free up time and resources by adding conversational AI capabilities to its existing technology. The combined offering allows Olive’s digital healthcare employee to bring hospitals and health systems broader applications across revenue cycle, supply chain and other financial and operational departments.

While new technologies continue to transform the healthcare industry in unprecedented ways, says the company, administrative functions still burden the healthcare industry with one in every three dollars spent on administration. This union expands the versatility of Olive by unlocking a broader range of capabilities like, vocal cognition to further help organizations eliminate bottlenecks, simplify administration, keep costs in check and ultimately improve the experience for patients.

“One example of Olive interacting with patients would be through patient scheduling,” Sean Lane, CEO of Olive told Healthcare Purchasing News. “Clinc’s conversational AI can take on high call volume scenarios and is uniquely able to understand freeform speech and maintain context of a conversation.”

Working with Clinc, Olive will add vocal cognition to her current skill set to deliver a balanced mix of AI capabilities including RPA, CV, ML, and NLP/U to propel new opportunities for optimization and end-to-end automation for the AI-powered digital employee,” Lane continued. “Prior to commencing our work with Clinc, Olive has begun working on applications in supply chain, with primary applications in invoice processing and price maintenance. We anticipate that Clinc will expedite interactions and information transfer with vendors and are in the early stages of exploring these enhancements as we partner with our customers.”

Olive plans to make the following improvements in healthcare:

· Comprehensive automations – Adding conversational AI to Olive’s skill set means that Olive can trigger and complete additional actions and connect steps in the information process that would have required human intervention before. For example, when a diagnosis code is incorrect or missing information on a claim, Olive will find the right data through a dialogue with patients, physicians and nurses.

· Customer services in call centers –  Clinc brings its ability to take on high call volumes, understand freeform speech, maintain context, and simultaneously parse out inquiries and commands. This will be a breakthrough in areas like patient scheduling.

“At this early stage of collaboration we have not established an official release date, but we are actively engaging with a variety of health systems and are carefully evaluating the right partners to participate in an early access program,” said Lane. “While there is no specific data we can share at this time, Olive’s existing technology is at work at over 50 healthcare organizations, large and small, automating tasks that require increased efficiency and accuracy - like claims processes and prior authorization statusing.”